777z7 Privacy Policy

1. Information We Collect

777z7 collects personal data from players through a number of channels: directly when you register an account or contact support, automatically when you use the platform, and in limited cases from third-party sources such as payment processors and identity verification services. The categories of personal data we collect are described below.

1.1 Account Registration Data

When you create a 777z7 account, we collect the following information which you provide directly:

• Full legal name
• Date of birth (for age verification purposes)
• Residential address, including city and district (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar)
• Email address
• Mobile phone number
• Username and encrypted password
• Preferred currency (Bangladeshi Taka, BDT)

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, we may collect and process copies of identity documents including national ID cards, passports, or driving licences, as well as proof of address documents such as utility bills or bank statements. This data is collected to verify your identity, confirm your age, and comply with applicable anti-money laundering obligations.

1.3 Payment and Transaction Data

When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, or Mastercard, we collect the following transactional data:

• Payment method type and account identifier (e.g., masked bKash number)
• Transaction reference numbers
• Deposit and withdrawal amounts in BDT
• Transaction timestamps
• Payment status records

777z7 does not store full card numbers or mobile banking PINs. Payment credentials are handled by the relevant payment processor under their own security standards.

1.4 Gaming Activity Data

We record all gaming and betting activity conducted through your 777z7 account, including: game sessions (game title, provider, duration, stakes, results), sports bets placed (event, market, odds, amount, outcome), bonus activations and wagering progress, and session timestamps in Bangladesh Standard Time (BST, UTC+6).

1.5 Technical and Device Data

When you access 777z7, our servers and analytics systems automatically collect certain technical data, including:

• IP address and approximate geographic location
• Device type, operating system, and browser type/version
• Referring URL and exit URL
• Pages visited, features used, and time spent on pages
• Error logs and performance diagnostics

1.6 Communications Data

When you contact 777z7 via live chat, email, or any in-platform support channel, we retain records of those communications, including the content of messages, timestamps, and resolution outcomes. This data is used for quality assurance, training, and dispute resolution purposes.

2. How We Use Your Data

777z7 processes your personal data for specific, defined purposes. We do not use your data for any purpose incompatible with those listed below. The primary purposes for which we use your personal data are as follows :

2.1 Marketing Communications

777z7 may send you promotional emails or in-platform notifications about bonuses, seasonal offers (such as Eid promotions, BPL cricket season deals, or T20 World Cup specials), and new game launches — but only where you have opted in to receive such communications during registration or via your account settings. You may withdraw your consent to marketing communications at any time by updating your notification preferences in your account dashboard or by contacting [email protected] (plain text — not a link). Withdrawal of marketing consent does not affect the processing of your data for other purposes listed above.

2.2 Automated Decision-Making

777z7 uses automated systems for fraud detection, responsible gaming intervention triggers, and bonus eligibility assessments. These systems analyse account activity data to identify patterns that may indicate fraudulent behaviour, problem gambling indicators, or bonus abuse. Where an automated decision has a significant effect on your account (such as a temporary freeze), you have the right to request human review of that decision by contacting our support team.

3. Data Sharing and Third Parties

777z7 does not sell your personal data to third parties under any circumstances. We share personal data only where necessary for the operation of the platform and only with trusted partners who are contractually bound to handle your data securely and in accordance with applicable data protection standards. The categories of third parties with whom we may share data are as follows:

3.1 Payment Service Providers

To process your deposits and withdrawals, we share transaction data and account identifiers with our integrated payment partners, including mobile financial services (bKash, Nagad, Rocket, Upay) and card networks (Visa, Mastercard). Data shared is limited to what is strictly necessary to execute and verify the transaction. Payment providers process data under their own privacy terms.

3.2 Identity Verification Services

To fulfil KYC obligations, 777z7 may engage third-party identity verification providers who process copies of identity documents on our behalf. These providers operate under strict data processing agreements and are required to delete or return documents after verification is complete.

3.3 Game Content Providers

Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive limited session data (such as a pseudonymous player session token and stake/result data) to deliver their game content correctly. These providers do not receive your full name, email, or payment data through game session integration.

3.4 Analytics and Security Providers

777z7 uses third-party services for platform analytics, infrastructure monitoring, and cybersecurity. These providers process technical and usage data to help us maintain platform performance and detect threats. Where possible, data is aggregated or pseudonymised before being shared with analytics partners.

3.5 Legal and Regulatory Disclosure

777z7 may disclose personal data to law enforcement agencies, regulatory authorities, or other governmental bodies where required to do so by law, court order, or in response to a valid legal process. We will notify affected users of any such disclosure to the extent permitted by law.

4. Cookies and Tracking Technologies

777z7 uses cookies and similar tracking technologies on its platform to ensure correct functionality, improve user experience, and support analytics. A cookie is a small text file placed on your device when you visit the platform. Cookies do not contain executable code and cannot access other data stored on your device.

4.1 Categories of Cookies We Use

• Strictly Necessary Cookies: Required for the platform to function correctly. These include session authentication cookies that keep you logged in, security tokens, and cookies that remember your language and currency preferences. These cannot be disabled without impairing platform functionality.
• Functional Cookies: Used to remember your preferences and settings across sessions, such as your preferred game lobby view, notification settings, and responsible gaming limit configurations.
• Analytics Cookies: Used to collect aggregated data about how players use the platform — which pages are visited most, how long sessions last, and which features are used. This data helps us improve the 777z7 experience. Analytics data is pseudonymised where possible.
• Security and Fraud Prevention Cookies: Used to identify suspicious activity patterns, flag unusual login behaviour, and protect accounts from unauthorised access attempts.

4.2 Managing Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies. Note that blocking strictly necessary cookies will prevent you from logging in to your 777z7 account and using the platform. Blocking functional or analytics cookies will not prevent access but may reduce the quality of your experience. Instructions for managing cookies in major browsers are available via each browser's own help documentation.

4.3 Local Storage and Similar Technologies

In addition to cookies, 777z7 may use browser local storage to retain small pieces of state data (such as game lobby scroll position or recently viewed games) across sessions. This data is stored locally on your device and is not transmitted to 777z7 servers. You can clear local storage data through your browser's developer tools or by clearing your browser's site data.

5. Data Security and Storage

777z7 implements a multi-layered technical and organisational security framework to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key security measures include the following:

• SSL/TLS Encryption: All data transmitted between your device and the 777z7 platform is encrypted using industry-standard Transport Layer Security (TLS). The padlock symbol in your browser confirms an active secure connection.
• Password Hashing: Account passwords are stored as salted cryptographic hashes. 777z7 staff cannot view or retrieve your plaintext password under any circumstances.
• Access Controls: Access to personal data within 777z7's internal systems is restricted on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations and receive data protection training.
• Infrastructure Security: 777z7's platform is hosted on secure cloud infrastructure with firewalls, intrusion detection systems, and regular security audits. Payment processing environments are isolated from the general platform infrastructure.
• Two-Factor Authentication (2FA): 777z7 recommends and supports two-factor authentication for player accounts as an additional layer of account security. Players are encouraged to enable 2FA via their account security settings.

5.1 Data Breach Response

In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, 777z7 will take immediate steps to contain the breach, assess its scope, and notify affected users as quickly as reasonably practicable. Notification will be provided via your registered email address and will include a description of the nature of the breach, the data categories affected, and recommended steps for you to take to protect yourself.

5.2 Data Storage Location

777z7 stores personal data on secure servers. Data may be transferred to and processed in jurisdictions outside Bangladesh in the ordinary course of platform operations. Where such transfers occur, 777z7 ensures that appropriate safeguards are in place to protect your personal data at a standard at least equivalent to the protections described in this Policy.

6. Your Privacy Rights

As a player on the 777z7 platform, you hold a number of rights in relation to your personal data. 777z7 is committed to honouring these rights in a timely and transparent manner. Your rights include:

6.1 Right to Access

You have the right to request a copy of the personal data that 777z7 holds about you. Upon receiving a verified access request, 777z7 will provide a structured summary of your data within a reasonable timeframe. To submit an access request, contact [email protected] (plain text — not a link) with the subject line "Data Access Request" and include your registered email address and account username for verification purposes.

6.2 Right to Rectification

If any personal data that 777z7 holds about you is inaccurate or incomplete, you have the right to request its correction. For most account data, you can update your details directly within your account profile section. For identity document corrections, contact the support team directly.

6.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed. Note that certain data — particularly KYC records, transaction history, and records required for anti-money laundering compliance — must be retained for legally mandated retention periods and cannot be deleted upon request within those periods. See Section 7 for retention details.

6.4 Right to Restrict Processing

You have the right to request that 777z7 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested, or while you are exercising your right to object. During a restriction period, 777z7 will continue to store your data but will not actively process it except for storage purposes or with your consent.

6.5 Right to Data Portability

Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format. You may also request that this data be transmitted to another controller where technically feasible.

6.6 Right to Withdraw Consent

Where 777z7 processes your data on the basis of your consent (such as for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. You can manage your consent preferences in your account settings or by contacting support.

7. Data Retention Policy

777z7 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as is required by law. The following retention periods apply to the main categories of personal data we hold:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identified or identifiable individual. Anonymised data may be retained indefinitely for aggregated statistical purposes.

7.1 Account Closure and Data

When you close your 777z7 account, your active account profile is deactivated and your data enters a retention-only state for the applicable periods set out above. During this retention period, your data is not used for any active processing purpose. It is held solely to comply with legal obligations and to respond to any regulatory enquiry or legal claim that may arise after closure.

8. Privacy Contact and Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or to 777z7's handling of your personal data, you are encouraged to contact our support team in the first instance. We take all privacy queries seriously and aim to resolve concerns promptly and transparently.

8.1 Contacting 777z7 About Privacy

For privacy-related enquiries, including data access requests, erasure requests, or complaints about how your data has been handled, please contact 777z7 via:

• Live Chat: Available 24/7 directly on the 777z7 platform — the fastest way to reach our team.
• Email: [email protected] (plain text — not a clickable link). Include "Privacy Enquiry" in your subject line along with your registered account username.

We target an initial response to all privacy enquiries within 5 business days and full resolution within 30 days for standard requests. Complex data subject requests may take up to 90 days in total, and we will communicate any expected delay proactively.

8.2 Changes to This Privacy Policy

777z7 reserves the right to update or revise this Privacy Policy at any time. When material changes are made, we will notify registered players via email to their registered address and/or by displaying a prominent notice on the platform at login. The "Last updated" date at the top of this Policy reflects the most recent revision. Continued use of the 777z7 platform after the effective date of any revision constitutes your acceptance of the updated Policy.